These terms govern your use of any software (“the App”) sold by Perpetuity Software Ltd (“Perpetuity”, “we”, “us”), our website at perpetuityhq.com, and any related services.
By buying a licence, downloading the App, or creating an account, you agree to these terms. If you don’t agree with them, please don’t use our software — and if you’ve already paid, see our refund policy.
When you buy an app from us, you’re buying a perpetual, non-exclusive, non-transferable licence to use it. In plain English:
We retain copyright in the software and our brand. You don’t get to claim you wrote it.
One personal licence lets you install and use the App on up to two devices that you own or primarily use. If you replace a machine, just deactivate the old one from your account and use the freed slot.
If you need more activations (changing laptops mid-project, dual-booting, virtual machines), email us — we’re reasonable.
Business and team licences have separate terms; ask us if you need one.
Future updates to the App are included in your licence at no extra cost. That includes:
We will never lock an existing feature behind a paid upgrade for people who already own the App. The version you bought, plus everything we add to it, is yours.
The only exception: if we release a meaningfully different product — a sequel with a separate codebase, or a sister app — that’s a separate purchase. We’ll always tell you clearly which is which.
You’re responsible for keeping your account password and licence keys secure. If someone gets access to them and starts using your licence, that’s on you — tell us quickly and we’ll help you regain control.
You must be at least 16 to create an account. We don’t knowingly sell to children.
The App itself runs on your machine and doesn’t depend on us being online. We do, however, run a small set of online services:
We aim to keep these running, but we don’t guarantee 100% uptime. If activation is down when you need it, contact support and we’ll issue an offline activation manually.
Support is provided by email at support@perpetuityhq.com. We typically reply within one working day.
We build our software carefully, but no software is perfect. The App is provided “as is”. To the maximum extent permitted by law, we exclude implied warranties of merchantability and fitness for a particular purpose.
We are not liable for indirect, consequential, or incidental losses — for example, lost work, lost data, lost profits — arising from your use of the App. Our total liability to you for any claim is limited to the amount you paid us in the previous twelve months.
Nothing in these terms limits liability for death, personal injury caused by negligence, fraud, or anything else that can’t be excluded under UK law. If you bought as a consumer, your statutory rights are unaffected.
Because the licence is perpetual, we cannot end it because we feel like it. We can end it if you materially breach these terms — pirating the App, redistributing it, bypassing licence checks — and only after asking you to stop and giving you a fair chance to put it right.
You can end the licence at any time by uninstalling the App and asking us to close your account.
We maintain responsive, direct support channels to resolve any payment or transaction issues. If a payment dispute or card chargeback is initiated with a banking institution without prior communication with our support team, and the dispute is subsequently resolved in our favour, any secondary manual refund adjustments will be subject to the deduction of the actual processing fees and operational costs charged to our account by the card network or merchant gateway during the dispute process.
Please contact us at support@perpetuityhq.com before raising a dispute — we have never refused a legitimate refund request and we’d much rather resolve things directly. Full details are in our Refund Policy.
We may update these terms occasionally — usually for clarity or to reflect new features. We’ll never use a terms update to:
For meaningful changes, we’ll email account holders at least 14 days in advance.
These terms are governed by the laws of England & Wales. Any dispute that can’t be resolved by friendly conversation goes to the courts of England & Wales — unless you’re a consumer in another part of the UK, in which case you can also use your local courts.
Questions: support@perpetuityhq.com.
We wrote these to be readable, not to hide things in clause 47(b)(iii). If something’s unclear, ask us — we’ll either explain it or change it.