FAQ

It means exactly what it says. You pay once, and the software is yours indefinitely. You can keep using it forever — there’s no expiry, no renewal, no way for us to remotely disable it. The only thing that changes over time is the price goes up as the app matures, but once you’ve bought it, your price never changes.

Traditional one-time licences often only cover a specific version — when a new major version ships, you pay again. We don’t do that. Your one-time payment covers every future version, every feature, and every update to that app, forever. There’s no “v2.0 upgrade fee”.

Some apps use a three-stage model: Founder (fully working from day one — lowest price it will ever be), Early Access (refined through real-world use — bugs fixed, features shaped by the people using it), and AI Release (the complete experience). Simpler apps may launch with just one price instead. Either way, every tier and every app gets the same promise — the full app, all future features, forever. The only thing that can differ is the price, which reflects how early you’re buying. Check each product’s own page for its specific pricing.

Simple: price. Our apps are fully working from day one — you can use them right away, not wait for a future release. When an app has a Founder price, that’s the lowest it will ever be. As we ship more features the price can rise for new buyers. Yours never does.

Never. The price you pay is what you pay, once, forever. We might raise the price for new buyers at milestones, but that has no effect on what you’ve paid. Your copy is yours at the price you paid.

Each Licence enables you to install the software on two of your PCs.

Yes — every app installs as a full 3-day free trial, no card required. On top of that, every purchase is covered by a 14-day no-questions-asked refund policy. If it doesn’t work for you within 14 days, we’ll refund you in full.

Not yet — but as we build out our app suite, we’ll likely offer bundle pricing for buying multiple apps together.

Yes. This is a firm commitment. When we add features like AI tagging, duplicate detection, and more, every existing buyer gets them automatically — no upgrade fee, no new purchase, no tier change required. If you own the app, you get everything we add to it.

You can check for updates at any time via Help → Check for Updates in the app. If a new version is available, you’ll see a notification with a download link — you choose when to install it.

We’re a small team and priorities evolve, so roadmap items can shift. However, we’re transparent about this — if something changes significantly, we’ll communicate it clearly. The core commitment (what’s already in the app when you buy) is never taken away.

The software keeps working. Our apps are local — they don’t require a connection to our servers to function. If we ever shut down, your copy of the app continues to work on your machine indefinitely.

Honestly, it requires us to be lean and to build things people want to pay for. We don’t have the luxury of coasting on recurring revenue. That makes us more focused on quality and user value, not engagement metrics. Our model works if people love what we build — which is exactly the incentive we want.

No. Our apps are local-first. Your photos, videos, and any metadata you create stay on your machine. We do not upload your content, scan it, or transmit it anywhere. There’s nothing to collect — we’re not a cloud service.

No account is needed. The app works straight away, and updates can be downloaded directly without logging in.

No. We don’t track behaviour, collect analytics, or use crash reporting in our apps.

14 days, no questions asked. If you buy and decide it’s not for you within 14 days, we’ll refund you in full. After 14 days, refunds are considered case-by-case — we’re reasonable people and will always try to make it right.

Email us at support@perpetuityhq.com. We’re a small team and we personally answer support requests. We don’t route you through a ticketing system or offshore support centre. Response time is typically within 1 business day.

Our apps run on Windows 10 and 11 — if you’re on either, you’re good to go. If you do run into any issues, we’ll do our best to help you get it working. And if we can’t resolve it, we’ll refund you — even outside the 14-day window. We’re not going to keep your money if the software doesn’t work for you.